Frequently Asked Questions

1. Can I place a single order for multiple siblings?

Yes! Click on "got another access code?" on the main menu "Login". You can enter up to five access codes at the same time. This will give you access to all available photos. You can combine the order and save on shipping costs.

2. Where can I see the status of my order?

Click the link within your order confirmation email. Alternatively, you can log in with the password and email address you received via email. Once you’ve logged in, your order details can be found under "My Account."

3. How long will the delivery take?

The delivery time depends on the payment, the products you’ve ordered, and delivery method. The payment must be confirmed before your order can be processed. Orders which include free shipping to schools are processed in bulk 5-10 business days after the order deadline. 

4. Will the logo (watermark) be removed from the photo?

Yes. The watermark is used to protect against illegal downloads.

5. Can I crop the images?

Yes. You will find this option within the shopping cart.